Frequently Asked Questions
How are SoftKnot Collection products made?
Every SoftKnot Collection piece is handmade with care in Sri Lanka. Because our products are handmade, slight variations may occur, making each piece unique.
Do you ship to the USA?
Yes. We offer shipping to the USA. Shipping options and costs are shown at checkout based on your order and delivery location.
How long does it take to process an order?
Most handmade orders require time to prepare. Processing times may vary depending on the product and order volume. Custom orders may require additional time.
Do you accept custom orders?
Yes! We love creating custom crochet pieces. You can submit your inspiration image, preferred colors, size, and other details through our Custom Order page.
Can I choose my preferred color and size?
For eligible products and custom orders, you can request your preferred colors and size. Availability may depend on the design and materials.
Can I request changes to a design?
Yes. For custom orders, tell us what you would like to change, such as colors, size, straps, or other details. We will review your request and contact you with the available options.
Will my handmade item look exactly like the photos?
Because each piece is handmade, small differences in color, shape, stitch placement, or texture may occur. These natural variations are part of the charm of handmade products.
How will I know when my order has shipped?
Once your order is shipped, we will provide tracking information when tracking is available for your selected shipping method.
Do you accept returns or exchanges?
Please review our Returns & Refunds policy for the current conditions and eligibility before placing your order.
How can I contact SoftKnot Collection?
If you have questions about a product, order, or custom request, please use our Contact page. We will be happy to help.