Terms of service

Welcome to ShopVelora. By accessing or purchasing from our online store, you agree to these Terms of Service.

1. Products

ShopVelora offers handmade crochet products. Because our products are handmade, each item may have small variations in color, size, texture, and appearance. These natural variations are part of the handmade character of our products.

2. Product Information

We make every effort to provide accurate product descriptions, photographs, prices, and availability. Colors may appear slightly different depending on your screen or device.

3. Orders

When you place an order, you agree to provide accurate and complete information. We reserve the right to cancel or refuse an order when necessary, including in cases of incorrect pricing, suspected fraud, unavailable products, or incorrect customer information.

4. Prices and Payments

All prices displayed on our store are in the currency shown at checkout. Payment must be successfully completed before an order is processed and shipped.

5. Shipping

We ship orders to the countries and regions where shipping is available through our store. Delivery times are estimates and may vary due to customs, postal services, weather, holidays, or other circumstances outside our control.

International customers are responsible for any customs duties, import taxes, or other charges imposed by their country.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.

7. Intellectual Property

All photographs, product descriptions, logos, designs, and other content on this website are owned by or used by ShopVelora and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

ShopVelora is not responsible for delays or losses caused by shipping carriers, customs authorities, natural events, or other circumstances beyond our reasonable control.

9. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

10. Contact

If you have questions about these Terms of Service or an order, please contact us using the contact information provided on our website.

Thank you for supporting handmade products and ShopVelora.