Shipping policy

Shipping Policy

At ShopVelora, every order is carefully prepared and packaged by hand before shipping.

Processing Time

Orders are normally processed within 3–5 business days. Handmade products may require additional preparation time when necessary.

Shipping

We currently ship to selected international destinations, including the United States and Canada, where shipping is available at checkout.

Shipping rates are calculated and displayed at checkout based on the shipping options available for your destination.

For international orders, shipping costs are paid by the customer unless otherwise stated.

Delivery Times

International delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

Customs, Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees charged by the destination country.

Tracking

When tracking is available for your order, tracking information will be provided after the order has been shipped.

Shipping Delays

ShopVelora is not responsible for delays caused by customs, postal services, shipping carriers, weather, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Contact

If you have questions about shipping or your order, please contact us using the contact information provided on our website.