Refund policy

At SoftKnot Collection, every item is carefully handmade and inspected before shipping.

Returns

We accept returns only if an item arrives damaged, defective, or significantly different from its product description.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

Items must be unused and in their original condition. We may not be able to accept a return if an item has been used, washed, damaged after delivery, or altered.

Handmade Variations

Because our products are handmade, small variations in stitching, texture, shape, color, or size may naturally occur. These unique characteristics are part of the handmade nature of our products and are not considered defects.

However, if an item has a genuine manufacturing defect or is significantly different from the product description, please contact us within 7 days of delivery.

Custom Orders

Custom-made and personalized orders are non-returnable and non-refundable, unless the item arrives damaged, defective, or significantly different from the agreed custom design.

Before we begin a custom order, we will confirm the important details such as color, size, design, and other requested specifications with you.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Normal variations in handmade craftsmanship

  • Custom-made or personalized orders, except where the item is damaged, defective, or incorrect

Refunds

Once we receive and inspect an approved return, we will notify you about the refund.

Approved refunds will be issued through the original payment method.

Shipping Costs

If an item is damaged, defective, or incorrect due to our error, we will work with you regarding the return shipping costs.

For other returns that we agree to accept, the customer may be responsible for return shipping costs.

International Orders

Customers outside Sri Lanka are responsible for any customs duties, import taxes, or other charges that may be imposed by their country.

Contact Us

If you have any questions about a return or refund, please contact us before sending an item back.

SoftKnot Collection
Sri Lanka

Return window: 7 days from delivery for eligible damaged, defective, or incorrect items.