Refund policy

Return & Refund Policy

At ShopVelora, we carefully handcraft each product and inspect every item before shipping.

Returns

We accept returns only if the item arrives damaged, defective, or significantly different from the product description.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Items must be unused and in their original condition. We may not be able to accept a return if the item has been used, washed, damaged after delivery, or altered.

Non-Returnable Items

Because our products are handmade, we do not accept returns for change of mind, incorrect size or color selection, or normal variations in handmade craftsmanship.

Refunds

Once we receive and inspect an approved return, we will notify you about the refund. Approved refunds will be issued through the original payment method.

Shipping Costs

If the item is damaged, defective, or incorrect due to our error, we will work with you regarding return shipping costs. For other returns that we agree to accept, the customer may be responsible for return shipping costs.

International Orders

Customers outside Sri Lanka are responsible for any customs duties, import taxes, or other charges that may be imposed by their country.

Contact

If you have any questions about a return or refund, please contact us before sending an item back.